This service policy applies to Personal Chef Services, provided exclusively by Private Chef Christina.

By placing a deposit for your event, you agree to the following:

COVID-19

As a result of the ongoing COVID-19 pandemic, I ask that all guests and hosts maintain open communication regarding illnesses and any requested test results prior to the day of your service. This is in an effort to maintain my own health and safety, as well as the clients and guests.

Arrival and Home

Arrival instructions must be sorted out ahead of time. This includes gate codes, parking instructions, and gated community information. If there is no one at your location to grant me entry within 30 minutes of arrival, it will be considered a cancellation and your payment will be forfeited. 

Upon my arrival at your home, the kitchen must be cleared of all dirty dishes, room must be made in your refrigerator and pantry for new items, and the trash and recycling must be removed.

All pets and young children must be kept out of the kitchen for the entirety of my service window, and I ask that any personal or professional business that members of your household need to conduct be done away from the kitchen area.

Planning and Changes

An initial estimate will be provided to you at the time of your consultation. To create an accurate estimate, the client is responsible for providing the number of guests eating per meal, address, menu size, storage style, preferred cook date and time of day.

Payments

The Invoice provided to you at the end of your service includes the time spent grocery shopping, cooking, and cleaning. It also includes the grocery bill due from your cook day. If you provide an additional grocery list of items to purchase for you, those will all be included in the reimbursement line item. 

Payments can be made with cash, check, Venmo or Zelle. Credit cards are accepted for a 5% service fee. 

Full payment of the Invoice is due by the end of the day after your service. ( ex. If your cooking day is Monday morning, you have until Tuesday evening at 7 pm to submit a full payment.) 

All upcoming services and appointments will be canceled after the first missed payment.

Trial Payment

 The first service appointment is considered a Trial. For the trial service, full payment must be made in advance to secure your booking and your groceries. Failure to complete the full payment within three (3) calendar days of receiving the invoice will result in cancellation of your appointment. 

Travel Terms

For services conducted more than 30 miles away from Woodland Hills, a $10 travel fee will be added for every week of service.

Cancellation Terms

Cancellations are honored up to 4 days in advance of any service appointment. Notification via email is required; texts and phone calls or voicemail messages will not be accepted. 

Menu

Menu planning will be conducted before an accurate estimate can be presented. During this time, the client is responsible for communicating any special dietary instructions, allergies, preferences, and wares and materials needed for service. 

Changes to the menu are honored, at no charge, until 3 days ahead of your service appointment. Changes to the menu within three days are not allowed or honored. 

Miscellaneous

I am not licensed to serve you or your guests alcohol. All alcoholic beverages must be served by a bartender or guest. 

If your event requires additional help, bartenders and servers can be added to the estimate and are paid an hourly rate determined by the size and time expectations of the event. 

If you are expecting to have leftovers for your guests after hours, please communicate that ahead of time so container arrangements can be made. If you do not want containers purchased for your event, you are required to provide them. 

I am not a certified dietitian or nutritionist. I am not responsible for calorie counts, weight loss, or measures of nutritional value. If you have specific dietary restrictions or requirements, I will do everything within my power to fulfill those requests.

Groceries for your event will be selected and purchased by me. If you have specific ingredients you would like used in a dish, I would be happy to incorporate them into the menu ahead of time. 

On occasion, clients ask for additional organizational services or recommendations for equipment. I honor these requests but prefer that you purchase your own materials and tools. A handy recommendation guide for tools and brands that I prefer to use can be found here. As a disclaimer, I earn commissions on purchases made through those links.

Service policy effective date 12/22/22