This service policy applies to Event Chef Services, provided exclusively by Private Chef Christina.

By placing a deposit for your event, you agree to the following:

COVID-19

As a result of the ongoing COVID-19 pandemic, I ask that all guests and hosts maintain open communication regarding illnesses and any requested test results prior to the day of your service. This is in an effort to maintain my own health and safety, as well as the clients and guests.

Arrival and Home

Arrival instructions must be sorted out ahead of time. This includes gate codes, parking instructions, and gated community information. If there is no one at your location to grant me entry within 30 minutes of arrival, it will be considered a cancellation and your payment will be forfeited. 

Upon my arrival at your home, the kitchen must be cleared of all dirty dishes, room must be made in your refrigerator and pantry for new items, and the trash and recycling must be removed. If these measures are not taken before my arrival, a cleaning fee of $30 will be added to your invoice. 

All pets and young children must be kept out of the kitchen for the entirety of my service window, and I ask that any personal or professional business that members of your household need to conduct be done away from the kitchen area.

Planning and Changes

An initial estimate will be provided to you at the time of your consultation. To create an accurate estimate, the client is responsible for providing guest count, address, menu size, service style, date and time. 

Changes to guest count, address, menu size, service style, or date within 2 weeks of the original service date will require a new estimate and the deposit will be forfeited and updated.  Changes needing to be made more than 2 weeks in advance of the original service date will require an updated estimate and deposit, and no additional charges will be added to the invoice. 

Payments and Deposits

Deposits are required in the amount of 25% of the quoted invoice.  This deposit is due when the booking estimate is confirmed and will be credited to the client on the final invoice. Deposits can be made with cash, check, Venmo or Zelle. Credit cards are accepted for a 3% service fee. Please be aware that time spent grocery shopping is included in the hours being charged for an event.

Full payment of the remaining balance will be due by 7 days in advance of the event or service. 

Travel Terms

Travel is included in the fee I charge for Event Services for events within a 30 mile radius of Woodland Hills, CA. For events more than 30 miles away, a $15 travel fee will be added.

Cancellation Terms

If you cancel at or before the 14 day mark, you will receive a 100 % refund of your deposit.

If you cancel at or before the 7 day mark, you will receive a 50 % refund of your deposit. 

If you cancel between 7 and 4 days ahead of your event, you will receive a 50% refund on your whole invoice.

If you cancel less than 4 days before your event, you forfeit your entire payment. 

If you do not fulfill your entire payment by 7 pm, one week in advance of your service, without notification, you forfeit your entire deposit and your event is canceled. 

Menu

Menu planning will be conducted before an accurate estimate can be presented. During this time, the client is responsible for communicating any special dietary instructions, allergies, preferences, and wares and materials needed for service. 

Changes to the menu are honored, at no charge, until 1 week ahead of the event. Changes to the menu within a week are not allowed or honored. 

Miscellaneous

I am not licensed to serve you or your guests alcohol. All alcoholic beverages must be served by a bartender or guest. 

If your event requires additional help, bartenders and servers can be added to the estimate and are paid an hourly rate determined by the size and time expectations of the event. 

If you are expecting to have leftovers for your guests after hours, please communicate that ahead of time so container arrangements can be made. If you do not want containers purchased for your event, you are required to provide them. 

I am not a certified dietitian or nutritionist. I am not responsible for calorie counts, weight loss, or measures of nutritional value. If you have specific dietary restrictions or requirements, I will do everything within my power to fulfill those requests.

Groceries for your event will be selected and purchased by me. If you have specific ingredients you would like used in a dish, I would be happy to incorporate them into the menu ahead of time. 

While each service is being tailored to the client individually, these policies are applied to all event service requests.

Service policy effective date 12/22/22